FAQS
RETURNS
WE HAVE A 30-DAY RETURN POLICY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING.
TO START A RETURN, PLEASE FILL OUT OUR FORM HERE AND A CUSTOMER SERVICE AGENT WILL REACH OUT TO YOU WITHIN 24 HOURS OR YOU CAN CONTACT US AT HELPME@STARCADET.COM.
CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPIN
.
111 E. Old Hickory Blvd
Madison TN 37115
Refunds
WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.
DAMAGES AND ISSUES
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY HELPME@STARCADET.COM IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.
EXCEPTIONS / NON-RETURNABLE ITEMS
WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.
EXCHANGES
WE HAVE A 30-DAY EXCHANGE POLICY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST AN EXCHANGE.
TO BE ELIGIBLE FOR AN EXCHANGE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING.
TO START AN EXCHANGE, PLEASE FILL OUT OUR FORM HERE AND A CUSTOMER SERVICE AGENT WILL REACH OUT TO YOU WITHIN 24 HOURS OR YOU CAN CONTACT US AT HELPME@STARCADET.COM.
111 E. Old Hickory Blvd
Madison TN 37115
FOR BEST RESULTS WITH SCREEN-PRINTED ITEMS LIKE OURS, YOU SHOULD WASH THE ITEMS INSIDE OUT AND DRY ON LOW HEAT OR AIR DRY.